Patient guide: Entry and exit procedures and privacy policies
1. Admission Policy
In order to provide organized and safe healthcare, the hospital is committed to implementing the following procedures upon patient admission:
◦ Patient’s personal data is recorded upon arrival
◦ Required forms and undertakings are signed prior to admission
◦ In critical cases, data is collected from a companion or family member
◦ A room suitable for the patient’s condition is assigned
◦ Medical and nursing care begins immediately by the specialized team
The hospital team works to provide a comfortable living environment that meets the patient’s health and psychological needs, while adhering to the highest standards of care and respect
2. Discharge Policy
The discharge process is an essential part of the treatment plan and is carried out according to the following guidelines:
◦ The patient’s readiness for discharge is assessed by the treating physician
◦ The patient is informed of the discharge date and post-treatment plan
◦ The patient’s health status is explained to the patient before departure
Post-exit care instructions:
◦ When and how to take medications
◦ Using home medical devices, if any
◦ How to deal with emergencies
◦ Identifying symptoms that require a doctor’s visit
Continuity of care:
◦ Schedule follow-up appointments
◦ Arrange transfers to other health facilities when needed
◦ Coordinate with other medical entities in case of transfer
Instructions for the patient before departure:
◦ When to see your doctor again
◦ Symptoms to watch
◦ Treatment details and reasons
◦ Possible side effects
◦ Dietary or physical restrictions, if any
3. Patient Confidentiality Policy
Maintaining the privacy of patient information is one of the fundamental principles to which the hospital is committed:
◦ Treat all patient data with strict confidentiality
◦ Use information only for authorized medical and administrative purposes
◦ Protect information from unauthorized access
◦ Maintain confidentiality even after the therapeutic relationship ends
Hospital obligations:
◦ Apply confidentiality to all staff without exception
◦ Do not disclose information without the patient’s consent
◦ Explain the reasons for sharing information when necessary
◦ Enable the patient to refuse to share their data
When sharing information (with patient consent):
◦ The patient is informed of what will be disclosed
◦ Explain the reasons for the disclosure
◦ Explain the potential implications of sharing the information
4. Measuring Patient Satisfaction
The hospital believes that patient satisfaction is a key indicator of the quality of health services:
◦ Distribute patient satisfaction surveys periodically
◦ Involve patients in evaluating the services provided
◦ Analyze the results to improve the quality of care
The rating includes:
◦ Entry and exit experience
◦ Quality of nursing and medical care
◦ Food services
◦ Overall patient experience
Data is collected and analyzed by specialists to ensure continuous improvement of services
5. Complaints & Feedback
The hospital fosters a culture of continuous improvement by receiving patient feedback:
◦ The patient or his/her family has the right to submit a complaint or suggestion at any time
◦ Complaints can be submitted via:
Oral complaint
Paper models
Via interactive WhatsApp services on the hospital’s official number: 0126533333
- By calling the hospital’s direct phone number: 0126533333
Complaints handling mechanism:
◦ All complaints are investigated seriously
◦ They are handled by the Patient Care Committee
◦ The patient is responded to as soon as possible
◦ The complaint is followed up until it is closed
◦ The patient has the right to follow up on the status of the complaint and know the outcome
◦ Patient feedback is valued as an essential tool to improve services
6. General provisions
◦ The hospital is committed to implementing these policies in accordance with the approved health regulations
◦ These procedures aim to ensure patient safety and improve the patient experience
◦ The hospital reserves the right to update these policies in accordance with regulatory requirements