{"id":12675713,"date":"2025-07-06T22:08:19","date_gmt":"2025-07-06T19:08:19","guid":{"rendered":"https:\/\/udhportal.bexpert.sa\/terms-and-conditions\/"},"modified":"2026-03-25T04:16:17","modified_gmt":"2026-03-25T01:16:17","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/udhportal.bexpert.sa\/en\/terms-and-conditions\/","title":{"rendered":"Patient manual"},"content":{"rendered":"\t\t
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Patient guide: Entry and exit procedures and privacy policies <\/strong><\/h3>

1. Admission Policy<\/h4>

In order to provide organized and safe healthcare, the hospital is committed to implementing the following procedures upon patient admission: <\/p>

\u25e6 Patient’s personal data is recorded upon arrival
\u25e6 Required forms and undertakings are signed prior to admission
\u25e6 In critical cases, data is collected from a companion or family member
\u25e6 A room suitable for the patient’s condition is assigned
\u25e6 Medical and nursing care begins immediately by the specialized team <\/p>

The hospital team works to provide a comfortable living environment that meets the patient’s health and psychological needs, while adhering to the highest standards of care and respect <\/p>

2. Discharge Policy<\/h4>

The discharge process is an essential part of the treatment plan and is carried out according to the following guidelines: <\/p>

\u25e6 The patient’s readiness for discharge is assessed by the treating physician
\u25e6 The patient is informed of the discharge date and post-treatment plan
\u25e6 The patient’s health status is explained to the patient before departure<\/p>

Post-exit care instructions:<\/h5>

\u25e6 When and how to take medications
\u25e6 Using home medical devices, if any
\u25e6 How to deal with emergencies
\u25e6 Identifying symptoms that require a doctor’s visit<\/p>

Continuity of care:<\/h5>

\u25e6 Schedule follow-up appointments
\u25e6 Arrange transfers to other health facilities when needed
\u25e6 Coordinate with other medical entities in case of transfer<\/p>

Instructions for the patient before departure:<\/h5>

\u25e6 When to see your doctor again
\u25e6 Symptoms to watch
\u25e6 Treatment details and reasons
\u25e6 Possible side effects
\u25e6 Dietary or physical restrictions, if any<\/p>

3. Patient Confidentiality Policy<\/h4>

Maintaining the privacy of patient information is one of the fundamental principles to which the hospital is committed:<\/p>

\u25e6 Treat all patient data with strict confidentiality
\u25e6 Use information only for authorized medical and administrative purposes
\u25e6 Protect information from unauthorized access
\u25e6 Maintain confidentiality even after the therapeutic relationship ends<\/p>

Hospital obligations:<\/h5>

\u25e6 Apply confidentiality to all staff without exception
\u25e6 Do not disclose information without the patient’s consent
\u25e6 Explain the reasons for sharing information when necessary
\u25e6 Enable the patient to refuse to share their data<\/p>

When sharing information (with patient consent):<\/h5>

\u25e6 The patient is informed of what will be disclosed
\u25e6 Explain the reasons for the disclosure
\u25e6 Explain the potential implications of sharing the information<\/p>

4. Measuring Patient Satisfaction<\/h4>

The hospital believes that patient satisfaction is a key indicator of the quality of health services: <\/p>

\u25e6 Distribute patient satisfaction surveys periodically
\u25e6 Involve patients in evaluating the services provided
\u25e6 Analyze the results to improve the quality of care<\/p>

The rating includes:<\/h5>

\u25e6 Entry and exit experience
\u25e6 Quality of nursing and medical care
\u25e6 Food services
\u25e6 Overall patient experience<\/p>

Data is collected and analyzed by specialists to ensure continuous improvement of services<\/p>

5. Complaints & Feedback<\/h4>

The hospital fosters a culture of continuous improvement by receiving patient feedback:<\/p>

\u25e6 The patient or his\/her family has the right to submit a complaint or suggestion at any time
\u25e6 Complaints can be submitted via:<\/p>

  • Oral complaint<\/p><\/li>

  • Paper models<\/p><\/li>

  • Via interactive WhatsApp services on the hospital’s official number: 0126533333<\/p><\/li>

  • By calling the hospital’s direct phone number: 0126533333<\/li><\/ul>

    <\/p>

    Complaints handling mechanism:<\/h5>

    \u25e6 All complaints are investigated seriously
    \u25e6 They are handled by the Patient Care Committee
    \u25e6 The patient is responded to as soon as possible
    \u25e6 The complaint is followed up until it is closed<\/p>

    \u25e6 The patient has the right to follow up on the status of the complaint and know the outcome
    \u25e6 Patient feedback is valued as an essential tool to improve services<\/p>

    6. General provisions<\/h4>

    \u25e6 The hospital is committed to implementing these policies in accordance with the approved health regulations
    \u25e6 These procedures aim to ensure patient safety and improve the patient experience
    \u25e6 The hospital reserves the right to update these policies in accordance with regulatory requirements<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Patient guide: Entry and exit procedures and privacy policies 1. Admission Policy In order to provide organized and safe healthcare, the hospital is committed to implementing the following procedures upon patient admission: \u25e6 Patient’s personal data is recorded upon arrival\u25e6 Required forms and undertakings are signed prior to admission\u25e6 In critical cases, data is collected […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12675713","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/pages\/12675713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/comments?post=12675713"}],"version-history":[{"count":3,"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/pages\/12675713\/revisions"}],"predecessor-version":[{"id":12676049,"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/pages\/12675713\/revisions\/12676049"}],"wp:attachment":[{"href":"https:\/\/udhportal.bexpert.sa\/en\/wp-json\/wp\/v2\/media?parent=12675713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}